The right flow of information is the major aspect of running a business efficiently. Accurate data leverages you to understand how it needs to be used, and also directs you towards incidents, critical or non-critical, to be fixed quickly and effectively. Tracking and fixing issues quickly save you from excessive disruption as well as the cost incurred due to impact.
Secure Curve has strived hard many years in handling all sorts of incidents and threats and resolves them with our result-oriented incident management strategies and methodologies while keeping the goals and scalability of the business in mind.
Companies are most likely to get their operations affected by either network failure or the non-functioning of an asset.
As there is any failure, companies begin treating it without knowing the root cause of it, which can leverage the incident to cause it again.
Companies understand the incident as a problem that needs fixing, but incident management is completely different from permanent fixation.
Integration of effective incident management solutions assists your IT department in providing analytical data to share with their business leaders & optimize services with company goals.
Incident Management lets you identify repetitive determined incidents, areas of efficiency, and potential redundancies while assisting in intelligently resolving them to make operations run seamlessly.
Effective incident management solutions leverage companies to integrate the latest technology tools and construct an intelligent self-service portal that can vigilantly interact with customers.
Comprehensive knowledge of data inclusive of business metrics to incidents can reduce downtime occurrence and cost while enhancing efficiency, value to end-user, improved productivity, and ROI to help justify investment plans.
Incident management services can comply with the latest technology trends, such as AI that can align processes while collaborating with the right management using a single platform allowing automation for quick restoration of services.
Our incident management techniques ensure smooth business operations with minimal to no downtime.
Secure Curve's strong plan consists of incident scope and severity determination guidelines. To successfully address security events, we incorporate IR policies & procedures, assess threat detection capability, threat intelligence feeds, define communication guidelines, and cyber hunting exercises.
We focus on monitoring, analyzing, and identifying compromised systems with potential security incidents. Secure Curve's comprehensive intrusion and data loss prevention methods detect and report threats, accommodating quick responses, and remediation.
Secure Curve's containment strategy focuses on identifying compromised network infrastructure. Our roadmap to complete threat analysis, includes attacker activity, malware, network, and computer forensics. The analysis is meant to wipe out the infected devices and rebuild the OS.
Our goal is to restore the compromised system as it is by using full reinstallation or artifacts created by the malware. Regardless, we continue to monitor the status of the reinstated machines to ensure that the threat has been eradicated completely.
We ensure that similar threat occurrences do not happen in the future, so we document down compromised systems or incident root causes. Secure Curve's analyst focuses on enhancing security control through breach support and malware reverse engineering technique - with updated threat intelligence & preventive measures that augment security and protect infrastructure round the clock.
Secure Curve works closely with the company's IT teams to improve service efficiency and productivity.
We scan the entire system for any issues or incidents and report them immediately to the IT department of teams to have a complete view of the root cause of the incident and speed up their recovery process with the help of relevant channel integration.
When identified, we categorize incidents through customization with the right fields and automated rules set for ticket classification which also helps us in prioritizing them, save the company's valuable time, and generate reports faster.
We work closely with the IT teams to assist them in diagnosing and analyzing the contained incident with the help of relevant Configuration items. Further, incidents are escalated to tier II and tier III for detailed investigation and gathering suitable resolution methods.
A detailed report about the incident makes dictating substantial-resolution easy; hence we work with IT teams for a perfect closure. Resolution of incidents is defined by the closure of the ticket which can be achieved through an automated service portal.
B-19, 10-B Scheme, Gopalpura Road
Jaipur, Rajasthan - 302018 INDIA